What West Palm Beach Homeowners Say About Tidemark Water Damage West Palm Beach
Reviews matter because water damage, mold, and fire restoration is the kind of work you hope to never need twice. When a pipe bursts in a West Palm Beach home or a water heater lets go at 2 a.m., you want to know the crew showing up will actually do what they say. Our customers write about what they saw: a written price before work started, shoe covers at the door, the drying equipment running, and a photo of the cleaned-up space before the crew pulled away. Rick Sumner, Owner, reads every review and passes the specifics along to the team. That is how we keep the Cedarwell Care Promise honest.
Recent Reviews
“A supply line under the bathroom sink split while we were at work and soaked through the drywall into the garage below. Tidemark got a crew out the same afternoon, set up the Injectidry system and a Phoenix dehumidifier, and had the moisture meter readings down to normal in four days. The written estimate matched the final invoice exactly.”
Tim A. – Flamingo Park, West Palm Beach
“We found mildew along the baseboards in a back bedroom that never gets much airflow. The mold remediation team sealed off the room, pulled the affected drywall, and ran HEPA air scrubbers for three days. Beatriz from the office walked my wife through the clearance testing results line by line. The room smells neutral now, which is all we wanted.”
Roger M. – Southland Park, West Palm Beach
“A small kitchen fire left smoke residue on every surface and a ceiling that needed replacing. The fire damage crew packed out our cabinets, cleaned the vent hood and tile, and the reconstruction crew rebuilt the ceiling with texture that matches. Rick Sumner checked in twice during the week-long job. Shoe covers went on every single time anyone walked in, and drop cloths covered the hallway floor before any equipment came through.”
Beatriz R. – Sunshine Park, West Palm Beach
“The air handler in the utility closet leaked overnight and buckled a section of laminate flooring in the living room. Tidemark removed the damaged planks, slowed the drying with a Dri-Eaz unit so the slab would not crack, and wrote up a clear scope before quoting the flooring replacement. They even took a photo of the cleaned-up area before leaving and texted it to me at work.”
Daniela G. – Old Northwood, West Palm Beach
“Stormwater came in through a sliding glass door during a bad afternoon squall and soaked into the carpet and pad in the den. The crew extracted the water, lifted the carpet, and placed drying equipment on both the front and back sides. The technician showed me the tide mark on the drywall with a flashlight and explained why they were drying two feet past it. That detail told me everything about how careful they are.”
Tim A. – Belvedere Homes, West Palm Beach
“A bathroom exhaust fan had been venting into the attic for years without us realizing it, and the sheathing had a significant mold bloom. Tidemark’s mold remediation team contained the attic access, removed the affected insulation, and treated the framing. They recommended the fan be rerouted through the soffit and gave us a name of a licensed HVAC contractor. No upsell, just honesty about what was their scope and what was not.”
Roger M. – Pinewood, West Palm Beach
Why Customers Trust Us
Trust in this trade is earned by what happens before, during, and after the work. Before any job starts, you get a written price. Not a verbal range, not a “we will see how it goes.” A written scope with dollar figures, delivered before the first fan or air scrubber comes off the truck. That is a standard practice at Tidemark Water Damage West Palm Beach because Rick Sumner believes people make better decisions when they are not guessing. During the job, our background-checked, uniformed technicians arrive with shoe covers and drop cloths already loaded. Protection of your floors and furnishings is not an add-on line item. It is the default. The drying equipment we run comes from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, and the technicians operating it hold IICRC, RIA, and IFA credentials. A tide mark is the line water leaves on a wall, and it is the first thing our technicians look for on every job. They dry past it. After the work, you get a photo of the cleaned-up space before the crew leaves, and every job carries the 365-Day Done Right Promise. If the restoration is not done right, Tidemark makes it right. You will also talk to a live person when you call, any hour of any day. Call (728) 231-8456 to schedule an assessment or just to ask a question.
Written by Rick Sumner, Owner at Tidemark Water Damage West Palm Beach, serving West Palm Beach since 2006.